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FAQ's
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How do I rent a pavilion? Can you hold a particular pavilion for me until I get in today, tomorrow, etc.?
We do everything on a first-come, first-serve basis, so we do not hold pavilions. If you cannot come into our office during our business hours, we can fax you a Rental Agreement, but you must fax it back to us immediately. You must also put your check in the mail on the same day. This is done with the understanding that if someone comes in prior to us receiving the prospective renter's check, the pavilion may be given to person in our office with money to pay for pavilion. When renting a pavilion, an official reservation sign will be posted on such pavilion and you will have use of the pavilion from 9am - 9pm. No alcoholic beverages are permitted in the parks and no amplified music (ex. a band or DJ). You can decorate as long as you take down your decorations and throw out in provided trash receptacles. We accept cash, checks or money orders made out to the "City of Massillon". - My child has a broken arm, and cannot continue in a program he/she signed up for. Can I get my money back?
Yes, you may get a refund provided you bring in a doctor's excuse confirming that child's arm is broken (or whatever the medical problem may be). - What happens if it rains the day we have an open shelter rented. Do we get a rain date or a refund?
We cannot offer any rain dates or refunds on pavilions. - Can I ride a motorized bike on the Sippo Valley Trail or Towpath?
No, we're sorry, there are no motorized vehicles allowed on the SVT or Towpath. This would include motorized Scooters, ATV's, etc. - Can we just go and use one of the park's pavilions?
While our pavilions are open to the public "free", we do offer being able to reserve it to know that you have it for a particular event. For a nominal fee, a person may reserve a pavilion. We will post a "Reserved For" sign, and only that party has it for that day from 9:00 AM to 9:00 PM. - My child cannot come on two out of the four days a particular program is running. Can I only pay a partial fee?
The full fee must be paid. We must employ an instructor to run our programs, and most of our children's programs have a minimum/maximum limit. - Where is the Parks & Recreation Office located? What are the hours of operation?
The office is open Mon-Fri 8:30am-4:30pm. We are located at 505 Erie St. North in the new Massillon Recreation Center.
